5/19/16 My School Bucks Service Restored

Dear District Administrator, On behalf of the MySchoolBucks team, I'd like to sincerely apologize for the service issues you have experienced on the MySchoolBucks website today.  We recognize the impact of this outage for your students, parents and you. Our highest priority was to restore the service as quickly as possible to minimize this impact. Earlier this afternoon, our team fully restored the MySchoolBucks website and the mobile app. Your parents have the full access that they need to manage their student's meal and school accounts.   This service outage was caused by a series of network events that were triggered by maintenance.  We have taken corrective actions and have implemented a series of immediate measures to fix the problem.  The service outage lasted approximately from 7:23 AM EST to 3:50 PM EST.  Our team will continue to monitor the website over the next few days to ensure it continues to be fully operational.   Our support team has been responding to parent calls and emails today.  As you receive parent inquiries directly, please request that they try to use the website again.  You may also direct them to our parent support team at 1-855-832-5226. Thank you for using MySchoolBucks to manage your school payments. We appreciate your patience and thank you for your ongoing support and business.  If there is anything further we can assist you with at this time, please don't hesitate to contact us at 800-803-6755option 2.  Sincerely,   Sri Racherla Vice President, Client Services

5/18/16 My School Bucks Intermittent Service Issues

Dear Customer, MySchoolBucks is currently experiencing intermittent service issues.  Parents and district administrators may not be able to access the website or mobile app at this time. We understand that this impacts your district, parents and students.  Please be assured that we are working as quickly as possible to resolve this issue.  As soon as service is fully restored, we will send a follow-up email notification to you.  We sincerely apologize for any inconvenience. If you need assistance, please call 800-803-6755, option 2 or email adminsupport@myschoolbucks.com.  Parents can call 855-832-5226or email parentsupport@myschoolbucks.com if they have any questions. Sincerely, MySchoolBucks Support Team

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